Ford Motor Company has prepared a comprehensive training package to help Call Takers answer SYNC® Emergency Assistance calls confidently and professionally.
What’s included on this website
The website is designed to provide Call Takers with information about SYNC® with Emergency Assistance. You will find a Call Taker Training Video, Quick Reference Guide, Frequently Asked Questions, and downloadable reference information.
Educating to help save lives
Every 112 Public Safety Answering Point is encouraged to share the website information with Trainers and Call Takers to help prepare them for potential SYNC® Emergency Assistance calls, and to include this information in all new Call Taker Training. Since the number of SYNC® users is expected to grow rapidly in Europe in the coming years there is a potential that your Communication Center could receive a SYNC® Emergency Assistance call.
Ford Motor Company will continue to work with Emergency Professionals to help educate 112 Communication Centers and other public safety professionals about Emergency Assistance.
Thank you and I hope you find the training website valuable as an educational tool that will help you effectively process SYNC® Emergency Assistance calls.